At KartClues.com, we take our customers’ satisfaction seriously. We understand that sometimes products may not meet your expectations or may have defects. Therefore, we have created the following Returns and Refunds Policy to ensure that you have a hassle-free experience while shopping with us.
You may initiate a return request within 7 days of receiving the product.
The product must be unused, unworn, unwashed, and in the same condition as received, with all the tags attached.
The return request must be initiated by contacting our customer service team through email or phone. We will provide you with the necessary information on how to proceed.
The return shipment must be made by a trusted courier service. The cost of the shipment will be borne by the customer.
Once we receive the product, our team will inspect it to ensure that it meets the requirements mentioned above. If the product is deemed eligible for a return, we will initiate a refund or exchange as per your preference.
In case of a successful return, you can choose to get a full refund or an exchange for the product.
The refund amount will be credited back to the original payment method within 7-10 business days.
The cost of the return shipment will not be refunded.
In case of a defective product, we will bear the cost of the return shipment, and you will be provided with a full refund.
In case of a return due to change of mind or wrong size selection, we will provide a refund minus the shipping charges.
Please note that the above policy applies only to fashion and clothing products. For other products, such as electronics or accessories, the policy may differ.
We hope this policy ensures a smooth shopping experience for you. If you have any questions or concerns, please feel free to contact our customer service team.